For Black Friday Memoria Press offered free shipping. Trying to save money, I bought the sixth grade curriculum package. What I didn't pay attention to or worry about was that free shipping meant book rate with the USPS. The boxes arrived in poor condition and "held together with tape" condition. Numerous items were missing. I wrote about it here: Detour Over & Delivery and Delivery Woes.
Memoria Press and I have been in contact and they have been gracious. They replaced all the missing items and paid for shipping through UPS. Today the box arrived in great condition and the books inside were pristine.
Before this happened, I believed it was the business's responsibility if the goods were damaged before they reached my home. But this ordeal taught me something. If I consciously choose to use a shipping option that is less reliable I am increasing the chances of a loss. If the company replaces the lost or damaged items, those losses will eventually be passed along to the consumer - me. I want to support businesses that deal with homeschoolers not hurt them.
I will be carefully choosing my shipping options next time I make an order.
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